Your privacy matters.

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Privacy Policy‍ ‍

Last Updated: 12th August 2026‍ ‍

1. Introduction‍ ‍

Welcome to Second Wave Coaching. I respect your privacy and am committed to protecting your personal data. This privacy policy explains how I collect, look after, and use your personal information when you visit my website, use my coaching services, or communicate with me.‍ ‍

2. The Data I Collect About You‍ ‍

I may collect, use, and store different kinds of personal data about you, including:‍ ‍

  • Identity Data: Your first name, last name, and title.

  • Contact Data: Your email address, phone number, and billing address.

  • Coaching Data: Session notes, goals, questionnaire responses, and tracking forms.

  • Financial Data: Payment card details (processed securely via a third-party like Stripe or PayPal; I do not store your full card details).

3. How and Why I Use Your Data ‍

I will only use your personal data when the law allows me to. Most commonly, I use your data for the following reasons:‍ ‍

  • To Perform Our Contract: To deliver the coaching sessions you have purchased.

  • Legitimate Interests: To manage our relationship, answer your inquiries, and improve my services.

  • Legal Obligation: To keep financial and tax records for HMRC.

4. How I Store and Protect Your Data‍ ‍

Your privacy is strictly protected.

  • All digital session notes, contact details, and emails are stored on secure, password-protected, or encrypted devices and cloud servers.

  • Any physical handwritten notes are kept in a locked filing cabinet.

  • I will only keep your data for as long as necessary to fulfill the purposes I collected it for, including any legal, accounting, or HMRC reporting requirements (typically 6 years after you cease being a client).

5. Sharing Your Data‍ ‍

I do not sell your data. I only share your information with trusted third parties who help me run my business, such as:

  • My cloud storage, calendar scheduling software, and email providers.

  • My secure payment processors (e.g., Stripe, PayPal).

  • Professional advisors, accountants, or auditors.

  • Law enforcement or regulatory bodies if required by law.

6. Your Legal Rights‍ ‍

Under UK data protection laws, you have rights regarding your personal data, including the right to:

  • Request access to a copy of the data I hold about you.

  • Request correction of any incorrect data.

  • Request erasure of your data (the "right to be forgotten"), subject to my legal record-keeping duties.

  • Withdraw your consent at any time where I rely on consent to process your data.

7. Contact Details and Complaints‍ ‍

If you have any questions about this privacy policy or want to exercise your rights, please contact me at:

Full Name: Lottie Chase

Email Address: secondwavecoach@gmail.com‍ ‍

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

I would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact me first.

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